Fort Magic Policies
Fort Magic Quality Guarantee
Fort Magic is committed to creating quality products. We guarantee your Fort Magic purchase to be free of manufacturing defects. On the rare occasion when a manufacturing defect does occur, we are always happy to help. To submit a quality complaint and request replacement parts please email us from our Contact Page. To process the exchange you will need your Fort Magic Store Order #, Amazon Order ID #, or the ‘email address’ used to receive your Amazon Order Notifications to verify your purchase. Defective items will be requested to be sent back to the company. Replacement items will be promptly processed after the defective parts are received in the warehouse. Cosmetic damage or wear and tear is not included in the parts guarantee.
Fort Magic Refund Policy
Fort Magic believes you will be absolutely happy with your purchase and is offering its customers a 100% Money Back Guarantee on all orders. If you are not happy with your Fort Magic purchase for any reason, please send us an email at from our Contact Page within 30 days of purchase. We will reply by email with a return authorization number for your product and instructions for shipping. The customer is responsible for paying the return shipping fees. Fort Magic will provide you with a discount return shipping label to use upon receiving your return request. Returns without prior authorization may result in credit processing delays. Refunds are promptly processed after the return kit is received in the warehouse.
Fort Magic Direct Orders – Terms Of Service
All Orders Placed *Before* 11am EST Will Be Processed For Shipping On The Same Day And Leave Our Warehouse Within 1-2 Business Days. Terms Are Payment In Full Before Shipping Via Amazon Payments, Credit Card, PayPal or Google Checkout.
FedEx Standard Shipping Time Inside The Continental US Is 3-5 Business Days. 2Day FedEx Expedited Shipments Will Travel 2 Business Days (NOTE: We Do Not Process Orders For Shipping During Saturday or Sunday).
Fort Magic Privacy Statement