Fort Magic Policies


Fort Magic Quality Guarantee

Fort Magic is committed to creating quality products.  We guarantee your Fort Magic purchase to be free of manufacturing defects.  On the rare occasion when a manufacturing defect does occur, we are always happy to help.  To submit a quality complaint and request replacement parts please email us from our Contact Page. To process the exchange you will need your Order #  to verify your purchase.  Defective items will be requested to be sent back to the company.  Replacement items will be promptly processed after the defective parts are received in the warehouse. Cosmetic damage or wear and tear is not included in the parts guarantee.


Fort Magic Refund Policy

Fort Magic believes you will be absolutely happy with your purchase and is offering its customers a 100% Money Back Guarantee on all orders. If you are not happy with your Fort Magic purchase for any reason, please send us an email at from our Contact Page within 30 days of purchase. We will reply by email with instructions for your return shipping.  Returns without prior authorization may result in credit processing delays. Refunds are promptly processed after the return kit is received in the warehouse.  


Fort Magic Direct Orders – Terms Of Service

All Orders Are Processed For Shipping And Will Leave Our Warehouse Within 1-2 Business Days. Terms Are Payment In Full Before Shipping Via Amazon Payments, Credit Card, PayPal or Google Checkout.

FedEx Standard Shipping Time Inside The Continental US Is 3-5 Business Days. (NOTE:  We Do Not Process Orders For Shipping During Saturday or Sunday).


Fort Magic Privacy Statement

Fort Magic, LLC never sells or provides information collected through to third-party users. Fort Magic, LLC does not store customer credit card account information and handles all credit card transactions securely through PayPal. If you are interested, you may read our full Privacy Policy HERE.


Fort Magic Coupon Codes

Coupon codes are limited to one per customer per purchase and are good for one-time use only per customer.  Limitations on using a coupon code to purchase any sale item may apply. The coupon codes have no cash value and if a return is made, your account will be credited only in the amount that you paid – the total amount at checkout less the value of the coupon code. Coupon codes cannot be combined with other promotions unless specified in the coupon offer. Fort Magic may run promotions designed to attract new customers or increase sales. In connection with these promotions, any person that receives credits, coupons, prizes, or other benefits from Fort Magic by using multiple user accounts or email addresses, using false names, impersonating others, or through the use of any other fraudulent or misleading conduct, shall forfeit any credits, coupons, prizes or benefits obtained through such means, and may be liable for civil and/or criminal penalties under applicable law. Fort Magic reserves the right to refuse or alter any coupon or promotion at its discretion, including coupon codes without a written expiration date. The contents of this statement may be altered at any time, at our discretion.

Please note: Coupon codes are not retroactive and price adjustments will not be issued to orders placed prior to the start of any promotion or after a promotion has ended.